Which personal data do we collect from you?
- When you prebook ticket(s): The data that is described in the relevant website section.
- When you communicate with us: Name, email address and any information you include in your message.
- Data we collect through the use of cookies. For more information, please read our Cookies Policy
Who controls and processes your personal data?
- The Data Controller for your data is the Greek National Opera, based in Stavros Niarchos Foundation Cultural Centre, Andrea Syngrou Avenue 364, Kallithea, Attica.
- Our platform is hosted on servers located in the European Union. If you contact us via email, your data is stored within the European Union on Microsoft infrastructure.
Your data is also processed by:
- MassiveGRID, which acts as a Data Processor and provides hosting services for our website.
- Eventora, which acts as a Data Processor and provides ticket booking services.
- The authorized Greek National Opera’s employees and associates.
All the above-mentioned parties are bound by confidentiality obligations.
Why and on what legal basis do we process your data?
- For the performance of the contract between us and the provision of our services.
- To keep our website secure, based on our legitimate interests.
- To constantly improve the website and provide you with the best possible browsing experience, based on your consent.
- To contact you upon your request, based on our legitimate interests.
- To comply with any legal obligations (e.g. tax legislation).
How long do we keep your data for?
- If you contact us, we will retain the communication and its meta-data until you ask us to delete it, unless it needs to be retained for a longer period or for legitimate reason or for our compliance with a legal obligation.
- For data we collect though cookies, please read our Cookies Policy
What rights do you have?
You may ask us:
- To provide you with a copy of the personal data we keep for you
- To correct some data if it is not correct
- To erase your data
- To stop processing your data or delimit its processing to certain uses
- To send your data to another company or entity via logical means
- To withdraw your consent if you have provided it to us (i.e. for the use of the cookies)
How can you exercise your data rights?
If, at any time, you would like to exercise your rights or ask any question regarding your personal data, please refer to the Greek National Opera Data Protection Officer Mr. Konstantinos Kakavoulis by sending:
- an email to: dpo@nationalopera.gr or
- a letter to the address: Greek National Opera, Stavros Niarchos Foundation Cultural Centre, 363, Andrea Syngrou Avenue, 176 74, Kallithea, Athens, Greece c/o DPO.
We will respond to you within 30 days from the reception of your request.
If you believe that your personal data is not adequately protected, you may file a complaint with the Hellenic Data Protection Authority (www.dpa.gr)